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Secure payment processing by Stripe.
Do you offer payments by PayPal?
Unfortunately we do not as PayPal does not wish to work with supplement and vitamin companies.
Shipping through Canada Post generally takes 2 to 4 business days, you will be sent an email once shipped with a tracking number that details the shipping status, expected delivery time and date.
Yes all prices are in Canadian dollars (CAD) and orders are shipped from inside Canada. No duty or customs involved.
At this time we are not set up for local pickup. We hope to offer this as an option in the near future.
We offer fast free shipping anywhere in Canada right to your front door.
Absolutely, we take all measures to secure the safety of your personal information. Our we hosting is secure, and website the most up to date security and fraud detection. We use SSL encryption for the entire site. Supplements Direct does not store credit card information, payments are made directly to the payment processor.
Most products will have expiry dates dating 2 years from date to 6 months from date. Products with less than 3 months left for expiry, you will be notified during checkout process, these are typically clearance items.
Once you have selected your items and added them to your cart, proceed to the checkout page you will see the coupon code box above the total, please enter your coupon code. Please note if you have an error, please check the spelling and. Coupon codes also may have expiry dates, or be valid for single use.
Please note: Some coupons may not be able to combine with currently discounted items such as Combo Deals.
If you have an error, please check the spelling and. Coupon codes also may have expiry dates, or be valid for single use.
Please note: Some coupons may not be able to combine with currently discounted items such as Combo Deals.
we will price match other Canadian retailers products for exact product match and quantity and final price after shipping and other fees. Cannot be combined with other discounts or offers. Please contact Customer support to request a price match.
Yes, after the order is processed an email will be sent notifying you the order has been shipped.
You can also track the status of your order and get your tracking number by clicking here.
Once the order is received and payment is verified we process and ship the order immediately, except for weekends and holidays. Speed of service is very important to us, we do our best to get your order as soon as possible.
There are a few instances where orders are not shipped within 24 hours, this could be the case if it on a weekend, holiday, or we are transferring a product from our secondary warehouse. If there happens to be a rare delay where your order is still in processing after 3 days please contact customer service.
Returns over $150 are subject to a 10% restocking fee.
Please check your invoice to make sure the order matches what is received, our orders are verified by two staff members before shipping out. In a rare case where there is a mistake or issue with your order, please contact customer support and provide your name and order number and describe the issue and we will be happy to resolve it for you.
At this time we only sell in Canada. We look forward to servicing other places such as USA in the near future.
You can un-subscribe by clicking unsubscribe link at the bottom of the email you have received, or you may go to the following link and enter you information to be removed. Please note, you will miss out on exclusive discounts and coupon codes.
Email: orders@supplementsdirect.ca
Contact: Use the green live chat icon on the bottom right
If you are a supplement brand looking to have your products available on Supplements Direct you may email us with information and we will contact you if we are interested or want more information.
We bring products in based on customer and product demand.
