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Secure payment processing by Stripe.
Shipping through Canada post takes 2 to 4 business days, you will be sent an email once shipped with a tracking number that details the shipping status, expected delivery time and date.
Absolutely, we take all measures to secure the safety of your personal information. Our we hosting is secure, and website the most up to date security and fraud detection. We use SSL encryption for the entire site. Supplements Direct does not store credit card information, payments are made directly to the payment processor.
Most products will have expiry dates dating 2 years from date to 6 months from date. Products with less than 3 months left for expiry, you will be notified during checkout process, these are typically clearance items.
There is nothing wrong with the clearance items. Items are put on clearance for many reasons such as discontinued product, promotions, overstock in product or possibly a near expiring product which would be stated in the product description.
While in the “check out” process you will see the coupon code box above the total, please enter your coupon code. Please note if you have an error, please check the spelling and remember, the coupon code will always be in capital letters and is case sensitive. Coupon codes also may have expiry dates, or be valid for single use.
Please ensure the correct code is entered, all coupon codes are in capital letters. Some coupons have an expiry date and may no longer be valid, or be a one time use coupon.
we will price match other Canadian retailers products for exact product match and quantity. Cannot be combined with other discounts or offers. Please contact Customer support to request a price match.
Once the order is received and payment is verified we process and ship the order immediately, except for weekends and holidays. Speed of service is very important to us, we do our best to get your order as soon as possible.
There are a few instances where orders do not ship within 24 hours, this may be due to a declined payment, an error in the shipping address, or a payment discretion such as potential fraud or an order over $400 that needs to be verified. We will contact you if we have questions or need clarification such as confirming addresses or payments.
Yes, after the order is processed an email will be sent notifying you the order has been shipped, in the email there is a tracking number. Please follow the instructions on the page to track your package.
Please check your invoice to make sure the order matches what is received, our orders are verified by two staff members before shipping out. In a rare case an item could be on back order, in this case there would be a note on the invoice stating the back order and we would ship to you within 7 business days, if this is not possible we would arrange to refund your payment for the missing product.
At this time we only sell in Canada. We look forward to servicing other places such as USA in the near future.
You can un-subscribe by clicking unsubscribe link at the bottom of the email you have received, or you may go to the following link and enter you information to be removed. Please note, you will miss out on exclusive discounts and coupon codes.
